Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
It’s true, not all woks are created equal. Our Soho Non-Stick Carbon Steel Wok 30cm stands out.
Think frying pan meets satellite dish. Think healthy and delicious stir fries. Think fast. Get a good flame going and it will sizzle. Literally in minutes. Cooks food quickly and thoroughly, for a fresh and flavourful edge. Stay Cool handle saves fingers for more important pursuits (like digging in). It’s non-stick for quick and easy clean-ups. And it’s versatile too, so you can braise, steam, sear and stir fry your way to wok mastery.
Bring out the chopsticks, divvy up the aromas, toss the Shitakes and don’t be afraid to heat things up.
