Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
ZUMA our hospitality work horse, is made with a fully vitrified body and rolled edges to produce a strong and commercial grade durable crockery.
The Zuma range consists of 13 colours to select from, establishing the ideal opportunity to mix and match colours for your own innovative style & cuisine.
Zuma is produced using once fired technology, which reduces the impact of the manufacturing process on our environment.
Due to the unique nature of our manufacturing process, each piece may feature slight variations in its shade. These subtle differences add character and charm, making every piece one-of-a-kind, bringing a beautifully organic and curated feel to your table setting.
