GST Included.
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Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
The Essential Utensil
428 Swift Street
Albury, NSW 2640
| Monday – Friday | 9:00am – 5:00pm |
| Saturday | 9:00am – 4:00pm |
| Sunday | 10:00am – 2:00pm |
Order online and collect in-store for free. You'll receive an email when your order is ready for pickup.
Visit account.essentialutensil.au to start a return.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Online orders: (02) 6048 6162
In-store purchases: (02) 6021 8455
All products are covered by their respective Australian warranties. We facilitate warranty claims with the manufacturer on your behalf.
Gift cards are non-refundable. Bonus or bundled items must be returned with the original purchase, or their value is deducted.
Replacement gold lid for 450ml BBN02 and 1000ml BBN06 Teapot.
All Zero Japan products are designed and fully manufactured in Japan. The innovative designs look to the future while serving the needs of the present. All stages of manufacturing are monitored to very high standards and each item is individually inspected before leaving the production floor.
428 Swift Street
The Essential Utensil - Albury
