Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
The TORCHY 2K is USB-C rechargeable and is equipped with 5 light modes, which are seamlessly transitioned through
Smart Power Control. This powerful pocket light features a detachable 2-way clip for convenient carry and
hands-free lighting.
LIGHT MODES
Turbo (2,000 lumens) - 30 second intervals* / 200 meters
High (500 lumens) - 3.5 hours / 90 meters
Medium (200lumens): 6 hours / 50 meters
Low (35 lumens) - 30 hours / 25 meters
Strobe (500 lumens) - 2 hours / 125 meters
*Turbo mode is designed to give you short bursts of power when you need it most. After 30 seconds, the light
will return to the previously used mode to prevent the light from overheating and protect the battery. Turbo
mode can be reactivated at any time.
