Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Mixology is an artful and innovative approach to crafting cocktails that goes beyondntraditional bartending. Mixologists, akin to culinary artists, carefully balance flavours, textures, and presentation to elevate the cocktail drinking experience.
Created from quartz sand and combined with soda, potash and feldspar, it results in elegance, performance and clarity. Safer and more durable than leaded crystal, our lead-free crystal delivers exceptional shine and transparency for enhanced presentation.
Consistency is key when producing uniform and linear rims and is achieved by using a laser beam (rim cutting). This technology improves the quality of the products and is specifically designed to meet the needs of professionals.
Stolzle have been an active participant in the EU Emission Trading Scheme since 2005, which means that they are encouraged to steadily reduce our energy consumption and greenhouse gases through the use of the latest technology. All glasses that do not correspond 100% to quality requirements stay within the production cycle, will be re-melted and used again. All packaging has a FSC certification; filling material and pallets are also made of recycable material. Rainwater collected in a cistern replaces the use of water in production.