Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Our Signature Grip collection of kitchen knives has been designed and created for outstanding performance. Each knife is crafted and inspected to meet our exacting quality standards.
The Western style Cleaver has a heavy blade to assist chopping through bone, cartilage and large tough vegetables. It can also be used for delicate, fine slicing.
Designed, and independently tested by CATRA, for exceptional, lasting sharpness
X50CrMoV15 STAINLESS STEEL X50CrMoV15 stainless steel blade for the ultimate in long lasting sharpness, durability and corrosion resistance.
ANTI-SLIP TEXTURED HANDLE Raised grip-textured, all-stainless steel handle reduces slip and increases dexterity in wet and dry conditions while being ultra hygienic
PRECISION SHARPENED 14° ANGLE Sharpened to an optimal 14° cutting edge for incredible sharpness
HARDENED BLADE Hardened to the ideal 54-57 HRC Rockwell hardness for outstanding cutting performance and durability
