Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Caractere Nutmeg brings a simple and earthy mood to the table. The natural palette and contrasting charcoal rim are perfect for coordinating with other Caractere ranges.
Crafted from black culinary porcelain, black vitrified porcelain has is fired at high temperatures creating dinnerware that is durable, sturdy and resistant to stains, chips and scratches. In some pieces, the extraordinary black porcelain becomes a feature for a unique and impressive appearance.
Revol stackable products, are designed and manufactured to guarantee the best vertical stackability without getting stuck. Revol products are easy to store and to handle for a daily practical use.
Dishwasher safe products are essential for any hospitality business. Our dishwasher safe items are guaranteed to stand up against everyday commercial use rigors without compromising their original lustre or finish.
