Shipping Rates
- Standard: Flat rate $12.95 (inc. GST) for orders $175 and under.
- Free Shipping: Orders over $175.
- Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
- Orders dispatched same day or within 1 business day.
- Tracking emailed once shipped.
- Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
- International shipping available worldwide. Rates calculated at checkout.
- United States: All duties and tariffs prepaid by TEU.
- All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
