Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Supremely elegant and functional, Patra Porcelain Alto is made from high-quality porcelain. Silky-smooth to touch, this impressive range provides the perfect backdrop for displaying the latest food trends.
Combining the graceful look of bone china with the strength of porcelain, Bone Porcelain delivers elegance and stability to any table setting. Its exceptional resilience and visual grace will be sure to impress.
Sleek and stylish, this beautiful Contemporary Coupe collection is the perfect combination of function, shape and modern design. Clean, simple form that is ideal for all cuisine styles.
Elegant and sleek, our Refined Profile adds a clean and modern aesthetic to the table. Minimal and contemporary, this profile is perfect for casual and contemporary dining experiences.
