Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
If you ever pack up food, you need the OXO Prep & Go Ice Pack Set. Whether it’s for work, school, a picnic, or a road trip, these cooler packs can keep things nice and chilled. The set comes with two reusable dual-compartment ice packs, which can be folded and arranged perfectly around your containers. And they can be used over and over again—just stash them in the freezer when you’re not on the go and they’ll always be ready to be put to work. Hand-wash only.
Includes two dual-compartment ice packs
Flexible design allows the packs to be folded around containers
Reusable—stash them in the freezer between uses
Keeps food chilled for hours
Great for lunch bags, coolers, backpacks, and more
