Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Keep snacks cool and fresh wherever you go with the OmieChill Freezable Food Pouch — the perfect companion for school lunches, picnics, or days out.
Simply freeze the OmieChill for four hours, then slip in a food pouch to keep it chilled until mealtime. Designed to fit most standard 4 oz (113 g) pouches, it can also be used as a compact ice pack inside lunch bags.
Crafted from durable nylon with a built-in freezable gel pack, OmieChill keeps food safely cold without mess or bulk. It’s easy to clean, reusable, and made from PVC-free, BPA-free, and phthalate-free materials — ensuring safe, worry-free cooling for your child’s favourite snacks.
Features:
Keeps food pouches cold for hours
Freeze for 4 hours before use
Fits most standard 4 oz (113 g) food pouches
Can double as a mini ice pack
Durable 100 % nylon sleeve with built-in freezable gel pack
