Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Keep your OmieBox UP perfectly sealed and leak-proof with the Omie Lid Seal, a genuine replacement part designed to maintain freshness and prevent spills.
Crafted from high-quality, food-grade silicone, this pink seal sits securely within the OmieBox UP lid, ensuring each compartment stays airtight and your child’s lunch stays fresh throughout the day.
Durable, flexible, and easy to remove for cleaning, it’s the perfect way to refresh your lunchbox and keep it performing like new.
Features:
Compatible with 8650 OmieBox UP – Cherry Pink (not suitable for OmieBox V2)
Replacement lid seal to maintain airtight, leak-proof performance
