Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Lightweight and impact-resistant, polypropylene is slightly opaque and semitransparent. Hygienic, durable, odourless and flavourless polypropylene can withstand the rigours of long-term commercial use.
Functional and sustainable, this collection is packaged using recycled board. Embracing our responsibility to make a positive future change, this packaging minimises its environmental impact.
Our appliances come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Where a failure does not amount to a significant fault, TomkinAustralia is entitled to choose between providing you with a repair,replacement or refund. The manufacturer warrants the Cordless Kettle to be free from defects in materials for 12 months from the date of purchase. To claim under this warranty, please contact Tomkin Australia with proof of purchase.
