Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Exquisitely crafted from premium lead-free crystal, the Mikasa Palermo Red Wine Glass Set features a clear large bowl with a contrasting black stem that beautifully catches the light, enhancing the clarity and colour of your favourite red wine. With a design that blends effortlessly into any table setting, these glasses bring refined elegance to every occasion, whether it’s a wedding, celebration, or a relaxed evening at home.
Presented as a set of 4 and backed by a 10-year guarantee, they make a thoughtful gift or a timeless addition to your glassware collection. Complete the look with matching Palermo white wine glasses for a cohesive finish.
