Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Over the past two centuries, Matfer has become the industry leader in professional kitchens around the world. Matfer, meeting the needs of food trade, conventional and luxury hotels, expert kitchens, fine dining and catering services.
Flexible and pliable, rubber ensures a tight fit. Durable and easy to be cleaned, this range is suitable for long-term commercial use.
Crafted from food-grade materials, our Food Safe products are free from toxins and harmful substances. Smooth finishes and seamless design eliminates bacteria for long-term use and safety.
Dishwasher safe products are essential for any hospitality business. Our dishwasher safe items are guaranteed to stand up against everyday commercial use rigors without compromising their original lustre or finish.
