Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
If your Fellow Carter Wide is leaking or the gasket has worn out, this is all you need to bring it back to full performance. The replacement silicone gasket snaps back into the lid in seconds and restores a 100% spill-proof, leak-proof seal — no tools, no fuss.
A small investment to protect a good mug.
Official Fellow replacement gasket for the Carter Wide Mug
Restores a complete spill and leak-proof seal
Available in Black (for Black Carter Wide) and Grey (for all other colours)
Easy to install and remove for regular cleaning
Dishwasher safe
Compatible with Fellow Carter Wide Mug and Carter Wide Replacement Lid
