Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Some like it hot. With the 100% leak-proof Etna coffee and tea mug, you enjoy your hot drinks wherever you are, perfectly as they should be. Thanks to the 3-in-1 lid, you drink the way you like, without wasting a single drop. And with our Snapclean system, even cleaning your mug is a piece of cake.
Keeps drinks 5 hours hot or 11 hours cold
100% leak-proof
Cleverly designed 3 in 1 lid has three locking positions: 1. open (push & slide), 2. push to drink, 3. Locked
Snapclean technology lets you quickly and thoroughly clean your bottle. Dishwasher safe lid
