Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
The Dual Colour collection by COUCOU combines timeless form with a modern edge. Each piece is finished in a considered colour palette with visible brushstroke textures, adding depth and character to every dish.
Minimalist lines and contrasting tones create a natural balance on the tabletop, allowing food presentation to take centre stage. Available in plates, bowls, platters, and accessories across six versatile pairings — Beige & Black, Black & Black, Brown & Black, Grey & Black, White & Black, and White & White.
Crafted from COUCOU’s BPA-free melamine, the Dual Colour range is break-resistant, dishwasher safe, and engineered for long-lasting performance in busy hospitality environments.
