Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Keep your venue running efficiently with our Wash Racks and holders. Designed for washing, transporting and storing, our wash racks & holders reduce breakages while maintaining the quality of its contents.
Racks and extenders are sold individually, and self-assembly is required. Please consult your representative for more information.
Designed for storing and transporting, this series reduces breakages while keeping its contents clean. Our wash rack cleaning and storing systems protect and maintain the quality of its contents.
The wash rack's individual compartments will help prevent chipping and breakages during the washing and storing process. Available in different sizes giving adaptability and versatility for efficient commercial service.
The open sides on wash racks allow for rinsing, rapid drying and quick cooling during the machine-washing process. Our wash rack cleaning systems will have your venue running efficiently.
