Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Producing rich flavours, brew infusion range of plungers & teapots brew your perfect pot. Infusion allow you to control your coffee or tea’s strength and taste, giving you an expert blend every time.
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Highly durable and thermal shock resistant, Borosilicate Glass is resistant to extreme temperature changes. This range can go from the freezer to boiling water without cracking, making this collection perfect for commercial use.
Designed for comfortability and ease of use, our collections of ergonomically designed products provide an enjoyable experience for the user. Sleek and durable, these ranges are created for long-term comfort and use.
Brew Infusion is made to the strict quality standards of Tomkin, Australia’s leading hospitality supplier. We recommend, where possible, to wash with warm soapy water and leave to air dry.
