Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Unique and beautifully textured, Bonna Sway Collection of dinnerware brings an organic woven look to the table. Featuring a craze-resistant glaze and edge chip resistancy designed for the rigours of commercial environments.
Made of clay that’s malleable and great for forming detailed shapes. Created in a two firing process where it becomes vitrified during the second firing, making porcelain an extremely durable dinnerware option that is dishwasher, microwave, and oven safe.
Ideally suited to the hospitality industry, our chip resistant edge is durable without sacrificing the lightweight design or style. Hard wearing and durable, our chip resistant guarantee cover chipping only, not breakages for the piece’s lifetime.
Guaranteed to look new time and again, our scratch resistance glaze withstands abrasion caused by cutlery, stacking, and industrial dishwasher use. Its long lasting glaze allows you to showcase all food styles for many years of service.
