Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Avanti Stainless Steel Ice Brick,The Avanti® Ice Brick is an eco-friendly alternative to conventional plastic 'gel' ice packs. Perfect for school, work, camping, and other outdoor activities, the sender design allows easy stacking in the freezer and takes less space in your lunch box or insulated bag. Crafted from high quality food grade 304 stainless steel, it is filled with distilled water that is hermetically sealed allowing the Ice Brick to remain frozen longer and stay cold for hours, keeping lunches cool and fresh. Just store in the freezer for a minimum of 4 hours or overnight to freeze solid.,Note: condensation is normal as ice thaws so please be sure to fully dry your lunch bag after use to prevent any bacteria build up in your preferred lunch bag.
