GST Included.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
For items sourced from our suppliers, you can choose to wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
Report damage within 7 days of delivery, with photos of the item, the outer carton, the internal packaging and the shipping label. Claims require all of this packaging, so keep it until the claim is resolved. Approved claims are resolved by refund or replacement.
The Essential Utensil
428 Swift Street
Albury, NSW 2640
| Monday to Friday | 9:00am to 5:00pm |
| Saturday | 9:00am to 5:00pm |
| Sunday | 10:00am to 2:00pm |
Order online and collect in-store for free. You'll receive an email when your order is ready for pickup.
Change of mind returns cover eligible retail purchases. For clearance and reduced to clear items, food and consumables, hygiene or safety restricted items, and special order or bulk and commercial quantities, our support for faulty goods applies.
Contact us first so we can note your return. Online customers can also use the self-serve portal at account.essentialutensil.au.
The same policy applies to in-store purchases. Bring the item and your proof of purchase to 428 Swift Street, Albury.
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Call us on (02) 6021 8455 or email info@essentialutensil.com.au.
All products are covered by their respective Australian warranties. We facilitate warranty claims with the manufacturer on your behalf.
Gift cards and gift vouchers are redeemable exclusively for store purchases.
Return bonus, free and bundled items with the original purchase for a full product refund. Keep a bonus or bundled item and its value is deducted from the refund.
The Bush Buddies collection was lovingly illustrated by talented Australian artist Sarah Hardy. Sarah's masterful use of Prismacolour pencil captures the cheeky personality of these adorable characters and Aussie icons.
Spot Clean Only
GST Included.
