Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Superior crystal-like appearance, Viva’s stunning range of unbreakable polycarbonate drinkware will be sure to impress. With long-lasting use in mind, this incredible collection of drinkware is durable and chip, scratch and fade resistant.
High quality and toxin-free, our carefully created melamine are BPA Free. Durable and sturdy without harmful chemicals, our BPA Free products are completely food safe and odour-free, making them perfect for outdoor and commercial use.
Guaranteed to look new time and again, our scratch resistance glaze withstands abrasion caused by cutlery, stacking, and industrial dishwasher use. Its long lasting glaze allows you to showcase all food styles for many years of service.
