Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
As opposed to traditional ice cubes, the Avanti® Ice Ball Set will cool your favourite drink, without diluting it. The set includes two stainless steel balls that you freeze before adding to drinks, a velvet drawstring pouch and a pair of stainless steel tongs to easily add the balls to drinks without causing a splash! Unlike traditional ice cubes, the balls will not melt, are reusable and non-porous. To use the Ice Balls simply store them in a freezer in their velvet pouch. When needed, rinse with water before placing into your drink with the tongs to enjoy. You may use one or two Ice Balls depending on the desired temperature. Must be in freezer for a minimum of four hours before use. To clean, rinse with warm water. Hand wash only.
