Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
A rapidly soluble and free-rinsing formulation that removes coffee oils, grounds and stains.
Features:
Improves flavour and aroma of espresso.
Leaves no trace of odour.
A measuring scoop is included in 1kg and 500g jars for accurate dosing.
Instructions - Backflush Each Delivery Group
Remove coffee filter from group handle, and replace with blind filter.
For daily cleaning add 1 level scoop of Espresso Clean® into the group handle and insert as if brewing espresso. If the machine is cleaned less often, use 2 level scoops.
Start cycle and allow to run for 10 seconds to dissolve cleaner.
Stop the cycle and allow to sit for 10 seconds.
Start and stop cycle 4 more times - run for 10 seconds, stop for 10 seconds.
Remove the group handle and rinse well under stream of water from the delivery group. Turn off.
Re-insert handle with blind filter, start and stop cycle 10 times - run for 5 seconds, stop for 2 seconds to ensure thorough rinsing.
Remove the blind filter and insert a regular filter.
Brew and discard a single espresso to re-season machine.
Instructions: To Clean Filters and Group Handles
Soak group handles and filters in 500ml of hot water with 2 teaspoons of Espresso Clean® Espresso Machine Cleaner for 10 minutes.
