Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Neoflam Coffee Mugs are great for cold or hot beverages up to 8hrs cold and 6 hrs hot, double walled, vacuum insulated and powder coated color.
Neoflam Coffee Mug Environmentally sustainable and friendly, convenient to use, fashionable and suitable for everyone.
Ergonomically shaped from 18/8 high grade stainless steel - safe for the environment, car holder compatible and never sweat technology, you’ll have far more options for hydrating throughout the day, delight to use on the go!
Neoflam Coffee Mug made of stainless steel and 100% BPA-Free.
Key features:
Double walled
Vacuum insulated
Powder coated colour
Ergonomically design
Safe for the environment & reusable
BPA Free
Non slip design on bottom of the bottle
Car holder compatible
Leak proof lid locks in tightly to prevent any accidental leaks or spills
