Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Visually enhance your tea making ritual with the Avanti Vortice Teapot. Combining beauty and function, it is ideal for all tea types including herbal, fruit and flowering teas. Hand crafted from lightweight but durable, heat resistant borosilicate glass, it allows you to watch the magic unfold as the tea brews before your eyes. It features 18/8 stainless steel laser etched infuser that ensures maximum infusion of your favourite loose tea and can be removed for steeping teabags and blooming tea balls. The spout has been specially shaped for drip free easy pouring and the generous handle remains cool to touch.,CAUTION: Do not overfill pot. When in use, keep out of reach of children
