Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Made from high quality, durable acrylic, the London mill both honours our heritage as well as looks to the future with a classic, yet contemporary aesthetic which will prove a stylish addition to both traditional as well as modern kitchens. The grinding mechanisms (sharp anti-corrosion ceramic for salt, design registered Precision+ carbon steel for pepper) are supported by a lifetime guarantee.
Pepper mills are fitted with a design registered Precision+ carbon steel mechanism, that strips peppercorns instead of crushing them, ensuring maximum flavour release from every turn.
Salt mills are fitted with an ultra sharp ceramic mechanism which does not corrode with time.
All Cole & Mason salt and pepper mills are covered by a lifetime mechanism guarantee.
To clean, wipe the mill with a damp cloth and use a clean cloth to dry. We recommend you do not use any cleaning products as this can affect the aesthetic finish of the product. Do not immerse in water or place in a dishwasher.
