Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Keep lunches cool and fresh all day long with the Omie Ice Pack, designed exclusively for the 8650 OmieBox UP.
This genuine replacement ice pack fits perfectly beneath the tray of your OmieBox UP, helping to maintain optimal temperature for fruits, snacks, and cold meals. Filled with a safe, non-toxic gel and built with a durable, sealed design, it keeps food cooler for longer without leaks or mess.
Ideal as a spare or replacement, it’s the perfect accessory to keep your OmieBox performing like new.
Features:
Compatible with 8650 OmieBox UP (not suitable for OmieBox V2)
Keeps food cool and fresh for hours
Filled with safe, non-toxic gel
Durable, sealed design prevents leaks
Fits securely beneath the OmieBox UP tray
BPA-free, phthalate-free, PVC-free
Handwash only; do not microwave or freeze when empty
