Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Before Your First Use: Remove all labels from your glassware. Wash the glasses in warm water using a gentle, non-abrasive dishwashing detergent or place directly in your dishwasher. Rinse and dry immediately with a lint-free towel or cloth.
To hand wash, use a gentle, non-abrasive dishwashing detergent and warm water. Rinse thoroughly to assure no detergent residue is left as this can interfere with the aroma and taste of wines, beers and other beverages. Dry immediately with a lint-free towel or cloth.
Please note that Luigi Bormioli glassware is dishwasher safe. If you choose to clean your stemware in a dishwasher, arrange securely in the top rack with the bowl facing down. DO NOT place in the bottom rack or lay glasses on their sides. Once the cleaning cycle is complete, immediately remove glasses from the dishwasher and hand dry with a lint-free towel or cloth.
Warning: Do not subject stemware to extreme temperature changes as this may cause them to crack or break.
