Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Copper is the best heat conductor among all materials used in cookware production, it allows the cookware to reach high temperatures quickly and cool down as soon as it is removed from the heat source - giving you maximum control when cooking. The cookware’s interior is lined in stainless steel, meaning it is non reactive to acids and alkali’s.
Design The copper clad cookware range is manufactured using 90% copper, and 10% stainless steel. The copper and stainless steel work in conjunction to distribute heat quickly and evenly throughout the cookware, preventing hotpots and sticking during cooking. The stainless steel interior makes the pan easy to use and clean, and the external layer of copper gives the pan a unique, stunning appearance.