Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Features: - Heavy forged aluminium body - 5 layer premium diamond stone highly durable non-stick surface - Full induction base making it suitable for all stove tops including induction - Elegant desgin and superior construction - Elegant wood-look stay cool handles - PFOA free - Cadmium and lead free
Care Instructions: - Before using this cookware for the first time, Wash it to make sure its clean, Then season it by lightly rubbing cooking oil onto the stone surface. Heat until the pan is hot (1-2 Mins). When it cools, spong it with a mild detergent in warm water and rinse clean. ITS READY TO GO!
