Standard: Flat rate $12.95 (inc. GST) for orders $150 and under.
Free Shipping: Orders over $150.
Express: $24.95 at checkout.
Rates may vary for bulky, fragile, or remote-area items. We'll contact you if additional costs apply.
Dispatch & Delivery
Orders dispatched same day or within 1 business day.
Tracking emailed once shipped.
Delivery timeframes are carrier estimates and not guaranteed.
Express Shipping
Express uses a priority courier with prioritised dispatch and support. Delivery timeframes are not guaranteed.
Backorders
Some items may be backordered. If unavailable, you can wait, receive a partial shipment, or cancel for a refund. Split shipments are sent at no extra charge.
International
International shipping available worldwide. Rates calculated at checkout.
United States: All duties and tariffs prepaid by TEU.
All other countries: Duties and taxes are the customer's responsibility.
Shipping Damage
Report damaged items within 72 hours of delivery with photos of the item, carton, packaging, and label. Approved claims resolved by refund or replacement.
Exchange or store credit available if the item is unused and in original packaging. Refunds are not available for in-store change of mind.
Faulty or Damaged Items
If your item arrives damaged or becomes faulty under normal use, contact us for a refund, replacement, or repair. We cover return shipping for faulty items.
Quickly infuse Loose or bagged teas with 360˚motion.
Rolling the infusion ball with a simple wrist motion agitates and tumbles the tea inside the ball for an even & quick infusion process.
Dipping or hanging tea without motion slowly infuses into a small concentrated area.
360˚ Infusion
Rolling the infusion ball covers a 360˚ area while forcing water through the ball and tumbling the tea around inside.
Contoured Split Finger Handle
Provides a secure grip & helps to prevent slips & spills. Accommodates large or small hand sizes & the lower curve in handle cradles fingers for added support.
Stainless Steel Infusion Ball
Place bagged teas directly into the ball or insert the included screen for loose teas. Made from high quality stainless steel.
Glass Shape
For stronger brews leave the ball inside the glass. The glass shape will hold the ball in place while sipping.
Tongs
The included stainless steel tongs allow for safe & sanitary transfer to-and-from the glass.
